Shipping policy
General Shipping Policies & Time
The following chart provides estimated shipping times from the start of transit. This table does not include assembling, processing or manufacturing time. You may receive your order sooner or later depending on these factors as well as the ship to location of the order. Generally, our processing time is between 24 to 48 hours, but it varies by product and product line. To check on an exact processing plus shipping time, please feel free to call our customer service department and they can provide that to you over the phone. Once your order has shipped, any address updates will need to be made directly with our customer service department. Charges to reroute any deliveries will be at the customer's expense.
| Shipping Method | Transit Time |
| SMALL PACKAGE SAVER |
3 to 7 business days* This method is only available for products under 10 pounds. The majority of products that qualify for FREE SHIPPING, will ship this method |
| GROUND |
1 to 6 business days* Our house carrier is UPS and the majority of packages will ship this way. Occasionally packages may ship Fedex. |
| SECOND DAY AIR |
2 to 3 business days* For this option please call in and speak to our sales department. |
| NEXT DAY AIR |
1 to 2 business days* For this option please call in and speak to our sales department. |
| Will Call |
Customer Pick Up This option is available to all customers, but must be requested over the phone. There is no shipping or handling charges for choosing Will Call. All customers picking up in person regardless of bill to location, will be required to pay Florida sales tax unless tax exemption papers are provided. |
* FleetPro Parts processes and ships orders Monday through Friday, excluding major United States Holidays. The majority of our orders will ship North Carolina warehouse.
Freight/Oversize Shipments
Freight/LTL shipping quotes are calculated based on delivery to commercial addresses. This means that the property must be commercially zoned and have official business hours of operations. If you do not have a business address and you have already purchased a Freight or Oversized item then we will contact you with an updated shipping charge that must be paid for delivery. If you have not purchased yet and would like a shipping quote to a non commercial address, we are more than happy to help!
When a Freight shipment arrives do not sign the delivery receipt before you have fully inspected the package and have marked down the exceptions and damages on the receipt if they apply. If a Freight shipment does arrive and is damaged, we can not help you if you did not sign for it as damaged and clearly note it on the delivery receipt.
Upon delivery of the shipment, if you do not have the ability and/or equipment to unload your product the freight carrier may ask if you would like to have them unload the product with a lift gate or other methods. Any additional services requested such as this may incur an additional fee charged to the customer by the freight carrier and FleetPro Parts is not responsible for such charges. The decision to accept these charges lies solely with the delivery recipient.
Free Shipping Promotions
All Free Shipping items will ship either USPS or UPS and will have a 3 to 7 day transit time. For any products or promo codes that offer Free Shipping on orders or individual parts, the Free Shipping only applies to the contiguous 48 United States. For all other ship to locations, an accurate shipping quote must be calculated and paid. Free Shipping also does not apply to oversized or freight items unless specifically stated and a commercial zone address is required.
Damaged Shipments
In the event your product is damaged in transit please contact us at +1-888-722-1331 immediately. All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through FleetPro Parts. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item. Please do not attempt to install the part as this will void any replacement options or claims.
Refused Shipments
You reserve the right to refuse a shipment should you change your mind and decide to return the product. Please contact us ahead of time if you plan to do this so we can set up the appropriate return information in the system. If a shipment is refused upon delivery, then FleetPro Parts will deduct the cost of the return shipping from your refund in addition to the initial shipping charge. If the item is damaged upon arrival or defective then we will take full responsibility for the cost of shipping.
We cannot ship to PO Boxes! Before purchasing our item(s), please make sure that either your Paypal account has a confirmed physical address, or you personally supply us with a sufficient physical address to ship to.
We Do Not Ship
We ship only continental U.S., excluding Alaska and Hawaii. We don't ship to Canada or International.
Out of Stock
It is our desire to always have every listed item actively in stock. Occasionally, due to high demand we may be temporarily out of stock on an item. If this happens you will be notified and given the option to either cancel for a full refund or wait for the part to come in (typically 3-14 days).
Contacting Us
We take pride in having the best customer service! If you have any questions about currently listed items, please call us toll-free in the United States at +1-888-722-1331 (8am-5pm EST).
If you have any comments or questions about listed items, shipping, handling time, parts you would like to see listed or absolutely anything at all, please feel free to email us: parts@fleetprotruckcenter.com.